Associate UX Researcher

Boston, MA

Full-time

Onsite

$70K/yr - $80K/yr

Entry Level

Well is a healthcare company focused on transforming the healthcare experience through a consumer health engagement platform. The Associate UX Researcher will work with the UX team to understand users and improve the mobile app experience by planning and facilitating research, delivering insights, and collaborating with product design teams.

Apply Now

Responsibilities

Plan and execute a variety of research methods including usability tests, user interviews, concept testing, and surveys.
Collaborate with cross-functional partners to define research questions and prioritize study goals.
Analyze and synthesize data into compelling insights, recommendations, and narratives.
Share findings in formats that are actionable, engaging, and aligned with product timelines.
Contribute to and maintain user archetypes, journey maps, and insight repositories.
Advocate for the user throughout the product development lifecycle.
Support team workshops, ideation sessions, and collaborative research activities.
Maintain our research processes and tooling.

Qualification

Required

Plan and execute a variety of research methods including usability tests, user interviews, concept testing, and surveys.
Collaborate with cross-functional partners to define research questions and prioritize study goals.
Analyze and synthesize data into compelling insights, recommendations, and narratives.
Share findings in formats that are actionable, engaging, and aligned with product timelines.
Contribute to and maintain user archetypes, journey maps, and insight repositories.
Advocate for the user throughout the product development lifecycle.
Support team workshops, ideation sessions, and collaborative research activities.
Maintain our research processes and tooling.

Preferred

Bachelor's degree with relevant research focus, such as User Experience, Human-centered design, or Human Factors in information systems
Ideal candidates will have at least 1-3 years experience
Experience working with both responsive web and mobile applications
Passionate about healthcare and personal health
Portfolio of relevant examples and/or demonstrable research skills
Excellent oral, written, interpersonal communication skills
Works with an owner's mentality