Brand Experience Officer

Watford, England

Full-time

Onsite

Entry Level

TJX Europe is a leading off-price retailer, offering a dynamic environment for growth and collaboration. The Brand Experience Officer will support the Brand Experience Manager in delivering exceptional customer experiences across both digital and in-store platforms, focusing on project execution and brand consistency.

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Responsibilities

Support cross-functional collaboration with key business partners to deliver brand and trading initiatives
Assist in building creative briefs and maintaining project plans and critical paths, ensuring key milestones are tracked and met
Coordinate delivery of in-store and online initiatives, supporting timelines, approvals, and execution
Work with the Brand Experience Manager to implement creative and strategic direction across projects
Ensure consistent, on-brand execution of signage, digital, and merchandising communications
Collaborate with internal creative teams and external agencies to support development and rollout of creative assets
Track project progress, flag risks or delays, and support problem-solving to ensure smooth delivery
Support the collation of customer insights and data to inform initiatives and improve execution
Assist with competitor reviews and market research, sharing insights with the wider team
Maintain strong working relationships with stakeholders across Marketing, Operations, Ecommerce, and Store teams
Provide administrative and organisational support across multiple concurrent projects

Qualification

Required

Experience in marketing, retail, or brand support role (internship or entry-level role acceptable)
Strong organisational and time management skills with ability to manage multiple tasks
Good communication and stakeholder engagement skills
Ability to follow processes while contributing ideas and improvements
Interest in retail trends, customer experience, and brand execution
Attention to detail with a strong focus on accuracy and quality
Basic understanding of project coordination and delivery
Comfortable working in a fast-paced environment and meeting deadlines
Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook)
A proactive, positive attitude with willingness to learn
Customer-first mindset with interest in off-price retail