Scope is seeking a Business and UX Analyst to support the discovery, analysis and design of user-centred AI, automation and digital solutions. The role combines business analysis and user experience practices to understand user needs, shape solutions and support their delivery and adoption across the organisation.
Supporting engagement with employees, operational teams and stakeholders to understand user needs, business problems, service pain points and improvement opportunities
Using business analysis and human-centred design methods to translate process insights provided by Process Analysts into requirements, customer and employee journeys, user stories and acceptance criteria
Contributing to co-design, discovery and validation activities that shape practical, accessible and inclusive AI, automation and digital solutions
Working with AI and automation developers, Process Analysts, ICT, Business Intelligence and other delivery teams to clarify approved needs and support solution design and delivery
Supporting usability testing, solution validation, implementation and adoption while considering privacy, accessibility, security, safeguarding and responsible AI requirements
Qualification
Required
Several years' experience in business analysis, digital delivery, UX design, service design, user research or a comparable role
Relevant tertiary qualification in Business Analysis, Information Systems, Design, Human-Computer Interaction, Psychology, Business, Technology or a related field, or equivalent practical experience
Experience supporting the elicitation, documentation and validation of business requirements, user stories and acceptance criteria, drawing on existing process documentation where available
Practical experience with one or more user-centred design activities such as interviews, journey mapping, wireframing, prototyping or usability testing
Exposure to agile or iterative delivery environments and multidisciplinary business and technical teams
successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check
Preferred
We will value your functional BA skills with any experience in complimentary areas such Human Centred Design, Design Thinking, Service Design and UX Design highly valued
Benefits
Access to an exclusive benefits platform with cashback, vouchers, and discounts to over 500 popular retailers, including groceries, fuel, entertainment and wellbeing.
Meaningful work that creates positive impact for people with disability
Flexible working arrangements, with a minimum of three days per week at a Scope location
Collaborative and supportive team environment
Opportunities to influence organisation-wide transformation initiatives
Salary packaging benefits of up to $15,900 per year
Free onsite and accessible parking
Hawthorn office is nearby public transport
Supporting thousands of people with complex intellectual, physical and multiple disabilities, we operate across Victoria and New South Wales through more than 425 service locations and support more than 5,600 people.
