MetLife is one of the world’s leading financial services companies, and they are seeking a skilled service designer/business strategist to help scale up business processes and initiatives. This role involves collaborating with multi-disciplinary teams to architect business solutions and improve customer experiences.
Under direction of Business Solution Design Lead, work across product teams and platforms to understand the value chain and drive meaningful changes through design—champion a customer-centric approach to ensure that the target user is prioritized in all product, process and service development (customer-facing and operational). Prepare design concepts, strategies, and results to business stakeholders and partner
Identify pain points and opportunities within processes based on observations and stakeholder discussions. Contribute to development of problem statements and hypotheses to improve processes, controls, and business outcomes based on key insights
Provide support on deliverables such as service blueprints, future vision, and long-term roadmaps. Contribute to maintenance of existing process maps and journey repositories
Develop relationships with RIS business, operations, legal, and IT stakeholders and solid understanding of RIS products, customers, and operational processes
Qualification
Required
Undergraduate degree required, with 2-4+ years of experience across multiple disciplines (design, business, social science, etc.)
Experience developing process maps of various types (value chain mapping, journey maps, service blueprints, etc.) that are tangible and grounded in driving business outcomes
Approach opportunities with an innovative mindset and emphasis on how to drive value while balancing costs and risks. Ability to deconstruct problems into specific action plans based on first principles
Engagement and facilitation skills with an emphasis on co-creation and collaboration. Able to collaborate with a design lead and cross-functional teams
Critical thinking, analytical and problem-solving skills used to identify opportunities / issues from insights
Demonstrated ability to toggle effortlessly between strategic and tactical activities
Preferred
Prior experience with annuities and life insurance businesses, management consulting, or design research
Experience in digital product design
Experience in a large, highly matrixed company with proven ability to influence leaders and key stakeholders
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
MetLife is a provider of insurance, employee benefits, and financial services .
