Content Design Associate

Columbus, OH

Full-time

Onsite

Entry Level

JPMorganChase is a leading financial services firm dedicated to helping households and small businesses achieve their financial goals. As a Content Design Associate, you will enhance user experiences by creating and structuring product content, collaborating with teams to ensure alignment with user needs and business goals.

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Responsibilities

Plan and create engaging, user-friendly content for product or service features and adhere to the firm’s standards and best practices
Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and services
Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively
Engage in iterative design processes and use user feedback to improve content quality

Qualification

Required

2+ years of experience or equivalent expertise in content design, user experience design, or a related field
Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences
Experience in various mediums for effective communication of ideas, concepts and experiences
Advanced skills in written and verbal communication, ensuring clarity in all messaging

Preferred

Experience with conversation design, and chat experiences preferred
Experience with internal/employee experiences preferred

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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