Content Design Senior Associate

Plano, TX

Full-time

Onsite

Entry, Mid, Senior Level

JPMorganChase is one of the world's oldest and largest financial institutions, and they are seeking a Content Design Senior Associate to enhance customer experiences. This role involves planning, creating, and structuring product content to improve user journeys and build customer confidence.

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Responsibilities

Plan and create engaging, user-friendly content for product or service features, adhering to the firm’s standards and best practices.
Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation.
Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively.
Engage in iterative design processes and use user feedback to improve content quality.

Qualification

Required

2+ years of experience or equivalent expertise in content design, user experience design, or a related field.
Experience in creating content architectures, storytelling techniques, and clear and concise writing.
Experience in various mediums for effective communication of ideas, concepts, and experiences.
Advanced skills in written and verbal communication, ensuring clarity in all messaging.

Preferred

Experience in financial services or related industry.
Familiarity with accessibility standards and inclusive design practices.
Ability to work collaboratively in a fast-paced environment.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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