Crown Equipment Corporation is one of the world’s largest material handling companies, known for its advanced engineering and technology. The Content Designer will develop user-centric content and ensure communication consistency across various materials while collaborating with cross-functional teams to enhance product experiences.
Develop user-centric content and communication consistency (displays, manuals, labels etc.) throughout the organization
As the resident wordsmith, work cross functionally with a variety of roles including researchers, engineers, training, marketing, and product safety to help ensure connective language and a unified voice
Content Creation and Information Design - Conceptualize, write, and edit difficult content by leveraging expertise in user experience design, design thinking, product strategy and writing
Create intuitive instructions and in-product messaging for users
Understand and incorporate corporate content strategy, brand positioning, and terminology into all content
Lead projects to enhance clarity and usability of product experiences
Develop understanding of product operation, design intent, approval processes, and requirements needed for translations
Information Gathering and Examination - Work with global stakeholders to address the needs of global audiences and meet approved market regulatory standards
Examine and understand operation to create accurate information and instruct safe operation
Develop and reorganize existing content as features and updates are added
Task Management, Tracking and Approval - Utilize software (Adobe WorkFront) to track task and project progress
Prepare and present work to cross-functional teams to obtain feedback and approval
Follow development process using organizational structure to support content completion
Content Support and Accuracy - Enhance knowledge of design software tools to develop, organize, and manage information
Maintain a strong working knowledge of structured and unstructured content for static and dynamic delivery, metadata, and taxonomies
Ensure consistency across content and various output media
Perform other duties as assigned
Qualification
Required
Bachelor degree in English, Communication Design, Technical Writing, or related (OR High School Diploma/GED with 12 years of related work experience)
2 years related experience
Strong writing skills exhibited by work samples (Include portfolio link with application)
Strong attention to detail, organizational skills, and commitment to quality
Proficient with computers, ideally experience with Mac
Proficient in Adobe InDesign and other relevant design tools
Reliable transportation to travel locally between company locations during scheduled workday
Ability to occasionally travel with overnight stays (0-5%)
Ability to handle physical and mental demands akin to most office positions: prolonged periods of sitting; prolonged use of computer/keyboard; infrequent lifting, walking, and climbing stairs; occasional use of office equipment
Preferred
Figma software experience
Content Management software experience
Familiarity with project management platform, ideally Adobe Workfront
Familiarity with Illustrator, InCopy
Benefits
Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Crown is one of the world’s largest material handling companies.
