Delta Air Lines is committed to shaping cohesive and impactful digital journeys through its Digital Experience Team. The Content Designer will collaborate with cross-functional stakeholders to develop and manage content that enhances user engagement and satisfaction across delta.com and the Fly Delta app.
Conduct discovery and identify needs and opportunities to improve the user journey through information on our digital channels
Collaborate with cross-functional teams, including UX design, product owners, user research and analytics to build cohesive and effective content strategies
Create and maintain content guidelines, standards and processes to ensure consistency and quality across all digital platforms
Create engaging narratives across the product experience that supports user engagement and satisfaction
Articulate design decisions and present content design strategies to stakeholders, incorporating feedback and making necessary adjustments
Partner with cross-divisional communications and writing teams to align on strategic channel approach and advocate for UX content best practices
Analyze content performance metrics to demonstrate success through data and continuously improve strategy
Support colleagues of the content team on large scale or complex initiatives as needed
Ensure digital content meets accessibility standards to provide an inclusive experience for all customers
Stay up to date with industry trends and best practices in digital content strategy and UX writing
Qualification
Required
Minimum of 2+ years of experience developing content for digital product experiences (website and/or applications)
Strong understanding of UX principles and experience adapting design systems into content deliverables
Experience partnering with UX research and leveraging analytics to make data-driven content decisions
Excellent communication and presentation skills, with the ability to synthesize input from various stakeholders and articulate content design decisions to executive leadership
Demonstrated ability to develop and build exceptional digital experiences that drive positive customer sentiment
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Bachelor's degree in Human-Computer Interaction, UX Design, Journalism, Marketing, or a related field
Advanced degree preferred
Experience working in a highly matrixed environment is a plus
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
