Capital One is a company passionate about creating memorable and meaningful product experiences. They are seeking a Senior Associate Content Designer to join their Experience Design team, where the role involves leveraging content design expertise to enhance customer experiences and drive business innovation.
Leverage strong writing and understanding of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
Use data, research insights and creative problem-solving to support customer-centered design decisions across projects
Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs
Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations
Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust
Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions
Qualification
Required
At least 2 years of experience in content design, content strategy, or UX writing
At least 2 years of experience working with and contributing to an established design system
Preferred
Proficiency in design and prototyping tools such as Figma
Experience collaborating with product, tech and business partners
Experience working in heavily regulated, data heavy problem spaces
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
