Comcast is a Fortune 50 leader in media and technology, driving innovation to enhance entertainment and online experiences. The Content Experience Specialist role focuses on designing digital tools to empower agents and improve customer interactions, utilizing user research and AI to create intuitive content experiences.
Partner with designers, researchers, product owners, and engineers to create user-centered content experiences.
Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
Confidently present creative solutions to stakeholders and development teams in formal and informal settings
Research usability and assess the look, feel, and functionality of digital tools.
Develop and refine prototypes that make complex tools simple and intuitive.
Monitor digital media performance and iterate based on user behavior.
Contribute to large-scale projects and occasionally tackle smaller ones with precision.
Ask the right questions to the right people to get the right answers—at the right time.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualification
Required
A deep understanding of conversational design
A solid grasp of agentic design and a fearless curiosity about AI
Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
Bachelor's Degree
2-5 Years
Preferred
Content management experience
UX collaboration chops
A love for teamwork and cross-functional partnerships
Must-Have: MS Office
Nice-to-Have: Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)
Benefits
Best-in-class Benefits to eligible employees
Array of options, expert guidance and always-on tools
Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime.
