Comcast is a Fortune 50 leader in media and technology, focused on innovation to create the best entertainment and online experiences. The Content Experience Specialist will design and refine digital tools to empower front-line agents and enhance customer interactions, working collaboratively across teams to ensure content is user-centered and effective.
Partner with designers, researchers, product owners, and engineers to create user-centered content experiences
Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
Confidently present creative solutions to stakeholders and development teams in formal and informal settings
Research usability and assess the look, feel, and functionality of digital tools
Develop and refine prototypes that make complex tools simple and intuitive
Monitor digital media performance and iterate based on user behavior
Contribute to large-scale projects and occasionally tackle smaller ones with precision
Ask the right questions to the right people to get the right answers—at the right time
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
A deep understanding of conversational design
A solid grasp of agentic design and a fearless curiosity about AI
Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
Bachelor's Degree
2-5 Years of relevant work experience
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Regular, consistent and punctual attendance
Preferred
Content management experience
UX collaboration chops
A love for teamwork and cross-functional partnerships
Must-Have: MS Office
Nice-to-Have: Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)
Benefits
Best-in-class Benefits
Expert guidance
Always-on tools
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
