Content Operations Associate - Ask JPMC

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Entry Level

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Content Operations Associate, you will enhance user journeys by creating and structuring knowledge content, collaborating with HR and CAO experts to ensure clarity and accessibility across various topics.

Apply Now

Responsibilities

Plan and create engaging, user-friendly content for knowledge articles and adhere to the firm’s standards and best practices
Structure and organize content using information architecture principles to enhance user experience and facilitate easy navigation within products and services
Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
Draft clear and concise content to communicate complex concepts effectively
Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines
Use your skills in data analytics and digital proficiency to deliver results aligned with business strategy

Qualification

Required

2+ years of experience or equivalent expertise in content editing, writing, communications, operations or a related field
Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences
Advanced skills in written and verbal communication, ensuring clarity in all messaging
Highly organized and detail-oriented with project management experience

Preferred

Proficiency in using content management systems (HTML knowledge is a plus)
Interest and familiarity with AI and LLMs
Ability to manage diverse stakeholder feedback
Experience adhering to style guides and design system guidance

Benefits

Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Glassdoor