IBM CIC is a leading provider of technical and industry expertise across various sectors. The Service Designer role focuses on collecting user insights to shape services, collaborating with teams to enhance the end-to-end service experience.
Collaborate with and assist colleagues to plan and run workshops with clients to gain a collective understanding of the end-to-end, front-to-back service experience
Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, informing strategic initiatives and the wider roadmap
Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design
Produce artefacts such as user journeys, service blueprints, experience maps, and lo-fi concept designs, to strategically frame problems and opportunities
Produce prototypes using a variety of methods, choosing the most appropriate one for a given scenario
Define key UX and organisational measurements to track and prove the initiative delivers positive outcomes for both users and the business
Qualification
Required
Basic understanding of service design principles and methodologies
Excellent communication and interpersonal skills
Ability to work well in a team and adapt to changing priorities
Bachelor's degree in Design, Human-Computer Interaction, or a related field
Preferred
Experience with user research methods and tools
Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network)
Knowledge of UX design principles and practices
Experience with visual design tools (e.g., Sketch, Figma, Adobe XD)
Passion for service design and continuous improvement
Benefits
Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
Feedback and checkpoints throughout the year
Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
A culture where your ideas for growth and innovation are always welcome
Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
25 days holiday (in addition to public holidays)
Private medical, dental & optical cover
Online shopping discounts
Employee Assistance Program
Life assurance
Group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
