Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. They are seeking a Conversational Designer who will be responsible for creating conversational flows for chat and voice-forward Virtual Assistants across client support channels, while also optimizing existing virtual assistants and facilitating editorial processes.
Help with ongoing maintenance and optimizations of the existing virtual assistants that are live and in production today. This can include redesigns, updating existing scripts, business updates, building out flows using Voiceflow across different brand’s AI assistants.
Assist in gathering data and user insights to optimize existing conversational flows; monitor post-launch performance
Help craft occasional IVR messages related to required updates for various business launches; support the transition of IVR messaging to text-to-speech technology
Help facilitate the editorial approval processes for new and updated copy
Keep documentation, flows, designs, and developer artifacts current and up-to-date based on stakeholder and legal feedback and revisions, etc.
Qualification
Required
Bachelor’s Degree or equivalent work experience
Excellent writing skills and proven track record of writing in different styles and tones on behalf of a brand
2+ years of experience designing conversational experiences for AI channels
Portfolio featuring examples of conversational experiences
Proven experience contributing to design for products in a cross-functional environment
Knowledge of how qualitative and quantitative research can improve your designs
Proven organizational and interpersonal skills
Ability to independently lead multiple tasks in a fast-paced, dynamic environment
Working knowledge of natural language understanding
Preferred
Bonus if you have worked in customer support
Benefits
Private medical plans
Great compensation package
Retirement savings plans
Paid learning days
Flexible workplaces
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
