Wolters Kluwer provides its clients with information services and software solutions. The CX/UX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications, translating complex customer and business requirements into simple solutions while driving Lean Product principles within agile teams.
Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view
Participate in various customer research efforts to define the customer-driven user experience
Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, user testing, etc.)
Contribute and adhere to the development of the Design System
Gain quick, continuous user feedback to help guide the design process
Support User Acceptance Testing (UAT): issue identification and resolution
Manage individual workload and deliver to agreed-upon project milestones
Foster a creative, positive, efficient and collaborative team working environment
Identify/mitigate risks to delivering solutions on time
Communicate effectively with both technical and non-technical individuals at all levels
Stay current, and even ahead of, design trends and industry standards
Qualification
Required
Domestic Travel up to 5% of work time to customers, vendors and other work groups.
Must be legally authorized to work in the USA permanently
Figma, Miro, and Asana or similar design tools
Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap
2+ years of experience as a User Interface Designer, Interaction Designer, or similar role
Strong visual design sense, familiarity with branding standards, across portfolio suite of software products
Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications
Strong knowledge of Lean UX/Agile Methodologies
Knowledge of user research methods: contextual inquiry, persona development, and usability testing
Able to listen well to user needs, ask the right questions
Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
A portfolio that demonstrates problem solving, innovation, and design across multiple platforms
Fluency in best practices for Web-based information architecture and design as well as strong knowledge of usability principles and techniques
Preferred
A formal education in Interaction Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience required.
Working knowledge of Software as a Service (SaaS) a plus
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Wolters Kluwer provides its clients with information services and software solutions.
