Gap Inc. is seeking a Design Operations Coordinator to join their Experience Design team. This entry-level role involves managing operational details crucial for the design practice, including Jira board maintenance, capacity reporting, and supporting UX research operations.
Own Jira hygiene across all UX boards: ensure tickets are correctly categorized, estimated, assigned, and transitioned through workflows. Flag stale tickets, missing information, and broken dependencies before they become problems
Build and maintain weekly and monthly UX reports: capacity utilization, throughput, backlog health, and SLA tracking. Make the data clean and the reports useful, not decorative
Support research operations: coordinate participant recruitment, manage screening and scheduling logistics, maintain the research repository, and help distribute insights so they reach the teams that need them
Help document and refine team workflows, design rituals, and project management processes. When something is inefficient, flag it and propose a fix
Manage design tool administration: Figma licensing, Jira board configuration, Confluence spaces, and onboarding new team members onto the tooling ecosystem. Keep access current and organized
Support the onboarding process for new design hires (both Gap and managed services partner): ensure they have tool access, documentation, and context to be productive quickly
Maintain design asset repositories, documentation libraries, and shared resources. Keep things findable and current
Facilitate routine team meetings, standups, and retrospectives. Take clear notes, track action items, and follow up
Coordinate logistics for cross-functional workshops, design sprints, and collaborative sessions organized by the Design Operations Director
Look for opportunities to use AI tools to automate repetitive operational tasks: reporting, data cleanup, scheduling, and intake triage
Qualification
Required
0 to 2 years of experience in project management, administrative support, design operations, or a design-related environment
Exceptionally organized
Familiar with design and collaboration tools such as Figma, Jira, Confluence, Miro, or Slack
Clear communicator
Proactive
Curious about design and passionate about enabling creative teams to do their best work
Comfortable working across teams and time zones, including with managed services partner resources in the US and offshore
Eager to learn
Preferred
Benefits
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
