Digital Content Specialist (9 month Contract)

Toronto, ONT, Canada

Full-time, Contract

Hybrid

$59K/yr - $109K/yr

Entry, Mid Level

Definity is a company focused on innovative insurance solutions, and they are seeking a Digital Content Specialist to join their collaborative team. The role involves crafting user-centered content across various digital platforms while working closely with cross-functional teams to enhance customer experiences.

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Responsibilities

Collaborate with cross-functional teams to deliver multi-channel content solutions
Ensure content meets accessibility standards, aligns with Sonnet’s voice and style and supports organizational goals
Think strategically – connecting content deliverables to broader business objectives and user needs
Apply UX writing and content design principles to improve how customers purchase insurance online
Create content for product and landing pages and publish the pages to our website using Adobe Experience Manager, our CMS
Work closely with design, user research, product, marketing, development and legal teams to understand business drivers and deliver content that’s purposeful, inclusive and customer-focused
Create content for product landing pages, FAQs, email journeys and transactional flows that support acquisition, engagement and retention
Use words to design intuitive features and flows that help users achieve goals with minimal friction
Deliver microcopy for in-app flows and complex forms that’s clear, consistent, accessible and aligned with UX best practices
Explain product features and benefits with plain language that resonates with diverse audiences and drives business goals
Craft newsletter and email copy that converts, retains, educates and entertains our audiences
Coordinate with translation services to ensure content is localized and optimized for French-speaking audiences

Qualification

Required

A minimum of 2–4 years professional experience in UX writing, content design or digital content creation, preferably within a Canadian regulated industry (e.g., insurance, finance)
A strategic mindset with a passion for solving user and business problems with content
Foundation in optimizing content for SEO and GEO
A portfolio that proves your ability to apply content solutions to digital products, flows, interactions, conversational interfaces (chatbots) and transactional emails
Experience using AI tools, such as Google Gemini, to build of interact with agents and refine workflows and streamline content creation
Understanding of web accessibility standards and inclusive writing practices
Experience working in Agile environments; familiarity with tools like Jira and Figma
Proficiency with CMS platforms such as Adobe Experience Manager and an ability to learn new tools quickly
Strong collaboration skills and a customer-first mindset

Preferred

Experience in the Canadian auto and home insurance industry is a strong asset
Bilingualism in English and French is an asset

Benefits

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

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