Fidelity International is an investment services company helping individuals and institutions build better financial futures through investment portfolios and services. The Digital Content Specialist creates customer-centered content for Fidelity Investments Canada and Investly digital platforms, collaborating with product, UX, development, and business teams to improve digital journeys, usability, accessibility, and customer engagement.
Apply user research, behavioral insights, and analytics to optimize content and improve user understanding
Produce content that supports task completion and reduces customer friction
Delivers content that meets accessibility, plain language, legal and compliance standards
Achieves stakeholder approval and delivery within project timelines
Adheres to established content standards, style guides and UX writing best practices
Ensures consistency across customer journeys, products and channels
Identifies Identify and addresses content gaps, duplication and inconsistencies
Contributes to the ongoing evolution of content guidelines and reusable content patterns
Participate in product discovery, design reviews and sprint planning activities
Provides content recommendations that improve usability and customer experience
Incorporates stakeholder feedback while advocating for customer needs and best practices
Delivers content that supports business objectives and user goals
Uses customer feedback, usability testing and performance data to identify opportunities for improvement
Recommend content enhancements based on data and observed user behaviors
Supports A/B testing and content experiments where applicable
Demonstrates improvements in content effectiveness, customer engagement and task completion
Qualification
Required
Current work authorization for Canada is required for all openings
College degree, preferably with communications, copywriting or related specialization or equivalent experience
1+ years of experience in a UI writing role
Strong understanding of UX writing content design and information architecture principles
Exceptional writing, editing and proofreading skills, with the ability to simplify complex concepts into clear, concise language
Knowledge of user-centered design methodologies, usability testing and customer journey mapping
Understanding of digital product development processes and agile ways of working
Ability to create content for mobile applications, responsive web experiences and digital products
Preferred
Experience working within legal, regulatory or compliance requirements for digital content is an asset
Benefits
Discretionary performance bonus
After 6 months of employment, an RRSP contribution with no employee matching required
Flexible working arrangements - 100% remote, hybrid, and in office options
Company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, including up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Fidelity International offers world class investment solutions and retirement expertise to institutions, individuals and their advisers.
