Johnson & Johnson is a leading company in healthcare innovation. The Digital CX Analyst role involves supporting the design and improvement of digital customer experiences by analyzing data and translating insights into actionable recommendations.
Analyze digital customer experience data, engagement metrics, and feedback to identify trends, risks, and improvement opportunities
Support measurement and reporting of CX performance, including dashboards, scorecards, and standardized metrics
Contribute to the execution of digital CX initiatives aligned to business and customer needs, under guidance of senior team members
Partner with cross-functional stakeholders to gather requirements and translate insights into experience enhancements
Assist with testing, validation, and monitoring of digital experiences to ensure quality, usability, and consistency
Document findings, recommendations, and process improvements to support continuous improvement efforts
Qualification
Required
Bachelor's degree required, preferably in Business, Marketing, Analytics, Information Systems, or a related field
Generally requires 0–2 years of relevant work experience in digital analytics, customer experience, marketing analytics, or related fields
Foundational experience analyzing data and translating insights into recommendations
Basic knowledge of digital platforms, customer journeys, and CX measurement concepts
Ability to communicate findings clearly to both technical and non‑technical audiences
Proficiency with standard reporting and data analysis tools (e.g., Excel, dashboards)
Language: English proficiency required
Travel: Up to 10%, primarily domestic
Preferred
Advanced degree (MBA, MS) preferred
Exposure to digital engagement, digital marketing, or customer experience programs
Experience working with customer data, feedback tools, or analytics platforms
Familiarity with healthcare, medical device, or regulated industry environments
Experience collaborating in cross‑functional or matrixed teams
Interest in continuous improvement and digital transformation initiatives
Strong analytical, problem‑solving, and organizational skills
Certifications: CX, analytics, or digital certifications preferred but not required
Benefits
Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
At Johnson & Johnson, we believe health is everything.
