Digital CX Analyst

Raynham, MA

Full-time

Hybrid

$79K/yr - $128K/yr

Entry Level

Johnson & Johnson is a leader in healthcare innovation, empowering advancements in treatment and prevention. The Digital CX Analyst role focuses on enhancing digital customer experiences by analyzing data and collaborating with various teams to implement improvements.

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Responsibilities

Analyze digital customer experience data, engagement metrics, and feedback to identify trends, risks, and improvement opportunities
Support measurement and reporting of CX performance, including dashboards, scorecards, and standardized metrics
Contribute to the execution of digital CX initiatives aligned to business and customer needs, under guidance of senior team members
Partner with cross-functional stakeholders to gather requirements and translate insights into experience enhancements
Assist with testing, validation, and monitoring of digital experiences to ensure quality, usability, and consistency
Document findings, recommendations, and process improvements to support continuous improvement efforts

Qualification

Required

Bachelor's degree required, preferably in Business, Marketing, Analytics, Information Systems, or a related field
Generally requires 0–2 years of relevant work experience in digital analytics, customer experience, marketing analytics, or related fields
Foundational experience analyzing data and translating insights into recommendations
Basic knowledge of digital platforms, customer journeys, and CX measurement concepts
Ability to communicate findings clearly to both technical and non-technical audiences
Proficiency with standard reporting and data analysis tools (e.g., Excel, dashboards)
Language: English proficiency required
Travel: Up to 10%, primarily domestic

Preferred

Exposure to digital engagement, digital marketing, or customer experience programs
Experience working with customer data, feedback tools, or analytics platforms
Familiarity with healthcare, medical device, or regulated industry environments
Experience collaborating in cross-functional or matrixed teams
Interest in continuous improvement and digital transformation initiatives
Strong analytical, problem-solving, and organizational skills
Certifications: CX, analytics, or digital certifications preferred but not required