Civic Federal Credit Union is seeking a Digital Experience Design Specialist to improve and create intuitive, engaging, and accessible experiences across its digital channels and platforms. The role designs end-to-end experiences, conducts user research and usability testing, develops prototypes and design artifacts, and collaborates with Product, Technology, Marketing, and business stakeholders to optimize digital interactions.
Design end-to-end digital experiences, from discovery and research through wireframes, prototypes and high-fidelity designs
Partner with Product Owners, business stakeholders, and technology teams to translate member needs and business requirements into intuitive user experiences
Collaborate with Technology teams to ensure designs are feasible, scalable, and implemented with high quality
Collaborate with departmental teams, leadership and product team subject matter experts to ensure the creation and delivery of tailored experiences for the end user
Conduct user research, usability testing and journey mapping to inform design decisions
Create and maintain design artifacts including personas, user flows, journey maps, wireframes and design specifications
Conceptualize and communicate UX/UI design ideas to stakeholders of all levels within the organization
Analyze and monitor digital experiences to identify friction, usability issues, and opportunities for improvement
Provide guidance on the implementation of UX research methodologies in order to analyze and predict user behavior
Participate in Agile and interactive design processes, incorporating feedback from stakeholders and members
Work with Marketing and Brand teams to ensure visual consistency and alignment with the Credit Union’s brand standards
Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve
Qualification
Required
1 – 3 years of design experience in a digital environment or related design experience
Excellent design skills with a solid grasp of experience design best practices and a deep understanding of mobile-first and responsive design
Experience with user interface design patterns and standard User-centered design methodologies across multiple platforms
Proficiency in programming languages such as HTML, CSS, jQuery, and JavaScript
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc
Ability to lift a minimum of 25 lbs. (file boxes, computer)
Travel required on occasion
Preferred
Experience with digital experiences for financial institutions, with a focus on online banking, mobile banking, CRM, or account opening platforms
Experience with platforms such as Alkami Digital Banking, fiVISION Instant Open, Salesforce Financial Services Cloud, Nautilus ECM, or similar enterprise digital products
BA/BS degree preferred
Knowledge of common visual design tools such as Figma, Invision, and others
Benefits
Opportunities for professional advancement and individual growth
A dynamic workplace
Opportunities to learn
Civic Federal Credit Union provides checking, savings account, loans, credit cards, personal, and business banking services.
