Digital Non-Acquisition - Digital Experience Associate II - P2
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services. The Digital Experience Quality Analyst will ensure the quality of digital experiences across web and mobile platforms, performing testing and quality assurance to meet company standards.
Perform UAT and QA testing, ensuring features work properly per requirements, are visually polished and meet UX standards
Document findings and follow up with the appropriate channels and team members when quality issues are identified
Develop the test case execution plan, oversee test runs, manage issues, and report metrics
Develop quality review standards and identify quality review processes that can be re-used for future initiatives
Maintain organized quality reporting files to ensure consistency across UI components and projects
Develop reports and/or presentations that highlight key findings and actionable recommendations
Maintain strong overall quality control of Credit One Bank’s digital experiences across web and native mobile apps
Be a team player; take initiative and ownership of responsibilities, deadlines, and deliverables
Perform other duties as assigned
Qualification
Required
Undergraduate degree in a related field
Minimum 2 years of hands-on experience performing quality control for digital user experiences
Strong attention to detail with a customer-centric focus
Ability to closely follow and enforce quality standards
Strong analytical and problem-solving skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Excellent written and oral communication skills, and the flexibility, and ability to thrive in a fast-paced, rapidly changing, highly complex environment
Preferred
Experience in the financial services industry preferred
Experience using Jira and Confluence preferred
Benefits
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
