Digital Research & Insights Specialist (Contingent)
United States
Full-time, Contract
Remote
$57K/yr - $68K/yr
Entry Level
Altarum is a nonprofit organization focused on improving health outcomes for underserved populations through public health, healthcare, technology, and applied research solutions. Palladian Partners is seeking a Digital Research & Insights Specialist to administer Qualtrics surveys, analyze user research, develop UX and content recommendations, and support client communications, project management, and business development.
Design, build, and manage surveys in Qualtrics, including logic, distribution, and reporting
Analyze and synthesize survey and user research findings into actionable UX and content recommendations
Pull and format standard reports and dashboards from Qualtrics data
Partner with digital team members to translate research insights into site or product improvements
Support other research or feedback tools as needed, such as analytics platforms and usability testing tools
Draft high-quality correspondence, reports, and other materials for internal teams and clients
Communicate directly with clients and external partners to implement strategies and tactics
Draft project plans and track project activities, timelines, and quality reviews
Provide client service support through regular monitoring and reporting, timeline management, quality control, and client touchpoints
Collaborate with teammates to proactively address challenges and solve problems
Attend and contribute to internal and external meetings, including taking actionable notes and handling scheduling and logistics
Participate in new business activities, including research and proposal preparation
Contribute to organic growth
Qualification
Required
Bachelor's degree in communications, public health, or a related field
1–3 years of experience in digital role(s)
1+ years of hands-on experience configuring and administering Qualtrics
Familiarity with UX or accessibility concepts
Strong written and verbal communication skills
Excellent interpersonal and multidisciplinary project skills
Ability to work collaboratively on a team and with key stakeholders and clients
An action-oriented, organized, proactive, and adaptable approach
Proven ability to meet deadlines and manage multiple projects simultaneously
Demonstrated attention to detail and commitment to customer service
Candidates must be currently eligible to work in the United States; sponsorship is not available
All work must be performed within the continental U.S. for the duration of employment, unless required by contract
Ability to work core hours aligned with Eastern Time, unless otherwise approved by your manager
Remote employees must maintain a dedicated, ergonomically appropriate workspace free from distractions, with reliable internet and a mobile device that supports efficient work
Preferred
Government contracting experience is a plus
Benefits
Competitive Medical, Dental and Optical plans
Generous Paid Time Off, 8 Company observed holidays plus 3 floating holidays
Tuition Assistance
401K Plan (3% employer contribution plus opportunity for gainsharing)
Life, AD&D & Disability coverage
A flexible work environment and more!
Remote with occasional in-person collaboration days
Hybrid work arrangement for employees near the Silver Spring, MD or Novi, MI offices, with in-person Collaboration Day one day every other month (6 times per year)
Virtual participation in Collaboration Days for non-local employees
At Palladian Partners, we believe that exceptional communication improves lives.
