CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The EN Content Designer is responsible for managing and enhancing the content, access, and security features within the THOR/iTOPPS systems, ensuring accuracy, accessibility, and compliance with program requirements while collaborating with cross-functional teams.
Oversee user access management for THOR/iTOPPS, including onboarding, permissions updates, and deactivation in line with security protocols.
Coordinate and monitor system security, ensuring compliance with SSA, Privacy Act, and federal data protection standards.
Design, update, and manage content within THOR/iTOPPS to ensure clarity, accuracy, and alignment with EN program goals and user needs.
Assess, prioritize, and provide recommendations for system enhancements to improve content delivery, usability, and functionality.
Test and validate new features, content updates, and system modifications prior to implementation to ensure quality and compliance.
Collaborate with IT, security, and program stakeholders to troubleshoot system issues, resolve end-user problems, and coordinate timely solutions.
Draft, review, and update user documentation, training materials, and reference guides related to content and system changes.
Conduct periodic quality assurance checks and audits of content accuracy and access rights.
Support Section 508 compliance initiatives by ensuring all content and system interfaces meet accessibility standards.
Prepare regular reports on system access, security incidents, content changes, and user feedback for management review.
Qualification
Required
Bachelor’s degree with 2–4 years relevant experience, or high school diploma/GED with 8–10 years directly related systems content management or user access/security experience.
Experience managing user access, permissions, and security controls in workflow or content management systems.
Strong background in content design, editing, and updates within web-based or custom software platforms.
Demonstrated ability to implement system enhancements and conduct quality assurance testing.
Excellent verbal and written communication skills; adept at preparing clear documentation and user guides.
Proficient with system administration tools, web-based applications, and Microsoft Office Suite.
Analytical skills for troubleshooting system issues, reporting, and data quality review.
Detail-oriented, with strong organizational and problem-solving abilities.
Working knowledge of Section 508 accessibility requirements and federal privacy/security regulations (such as FISMA or Privacy Act).
Ability to work collaboratively with IT, security, and program management teams.
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
Preferred
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
At Cybermedia Technologies, we’re driven by a relentless desire to meet our clients’ toughest challenges.
