End-User Experience Field Technician

Poland, ME

Full-time

Onsite

Entry, Mid Level

CRH is a leading integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America. The End User Experience Field Technician is responsible for providing hands-on and remote technical support to enhance user satisfaction and productivity by troubleshooting and maintaining user-facing technology.

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Responsibilities

Deliver desk side and remote technical support for hardware, software, and network issues.
Troubleshoot and resolve end user technology problems efficiently and professionally.
Maintain and administer computer systems, mobile devices, and related environments.
Assist with deployment, configuration, and refresh of user-facing technology assets.
Support technology initiatives and projects as directed by the End User Experience Manager.
Communicate effectively with users, peers, and management to provide updates and solutions.
Document solutions, create training guides, and contribute to the knowledge base.
Assist with asset inventory management and technology lifecycle processes.
Ensure compliance with IT policies, procedures, and departmental standards.
Participate in continuous improvement efforts to enhance the end user experience.
Travel to business sites for support, training, or project delivery as needed.
Other duties as assigned.

Qualification

Required

Associate’s degree in Information Technology or equivalent experience.
2+ years of experience in IT support or a similar field technician role.
Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking.
Strong analytical and problem-solving skills.
Proficient in desktop, network, and application configuration, troubleshooting, and installation.
Eager to learn new technologies and maintain industry standards.
Ability to identify customer needs, gather information, and resolve problems.
Effective working individually, in teams, and with virtual teams.
Good organizational skills and ability to prioritize tasks.
Highly motivated and able to work with minimal supervision.
Ability to present technical information in user-friendly language.
Ability to safely lift 5–30 pounds regularly, up to 50 pounds occasionally.
Willingness to travel to field sites as needed.
Available for on-call work or outside normal hours for critical incidents or project deliverables.
Ability to work in office, industrial, and field environments, including use of personal protective equipment.

Preferred

A+, ITIL Foundation, and recent MCP certifications preferred.

Benefits

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.

Glassdoor

3.8

Founded in 1970

Rathfarnham, Dublin, IRL

10001+ employees

http://crh.com

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