IBM has a rich history of design that continues to evolve across IBM Z and LinuxONE. The role involves collaborating with cross-functional teams to solve complex business challenges and co-create meaningful solutions that address real-world needs.
Contribute to user research efforts focused on deeply technical domains like firmware, infrastructure tooling, and Linux-based systems, helping uncover user needs and mental models.
Translate insights into design artifacts—user flows, journey maps, wireframes, and conceptual models—that clarify complex system interactions and support cross-functional understanding.
Collaborate with engineers, product teams, and clients to co-design solutions, troubleshoot edge cases, and ensure designs align with the realities of complex, Linux-based infrastructure and firmware systems.
Apply systematic thinking to understand the big picture and critical details as it applies to internal and external audiences.
Partner with designers and researchers to support a cohesive user experience across our enterprise of products.
Develop clear, consistent content, guidance and messaging that shapes a unified way of working.
Qualification
Required
Familiarity in design thinking/human-centered design
Experience within a relevant design discipline (User-Experience Design, Visual Design, Interaction Design, Content and Communications Design)
Strong written and verbal communication skills (i.e. storytelling and documentation)
Proficiency with design tools such as Mural, Figma, Adobe Creative Suite, Keynote, research survey tools, AI tools, and other design software tools.
Entry level literacy with AI
Preferred
Bachelor's Degree
Degree in in Design, including Design & Technology, UX Design, Software Product & Interaction Design, Human Computer Interaction (HCI), UX Research, Information Experience Design, Game Design, Human Factors, Usability, or Ethnography, or a Software or Computer Systems Engineering degree with a minor in Design or completion of a certificate program in Design.
Benefits
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
