Experience Design Associate

Columbus, OH

Full-time

Onsite

Entry Level

JPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. As an Experience Design Associate in Consumer Banking, you will contribute to impactful user experiences by conceptualizing and detailing offerings within user journeys, collaborating with senior UX leads, and supporting customer-centric innovation strategies.

Apply Now

Responsibilities

Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
Help gather information on market trends, user research studies and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Qualification

Required

2 years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
Demonstrated proficiency in storyboarding, wireframing and prototyping to effectively communicate and refine design concepts
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch or Adobe Creative Suite)
Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile and other digital channels
Familiarity with design systems and component creation
Ability to articulate design decisions and how they address user problems
Strong collaboration skills, including the ability to work with others with diverse perspectives and respond thoughtfully to feedback
Emotional intelligence and empathy for users and colleagues

Preferred

Previous experience in banking or other regulated industries
Demonstrated experience with user- and human-centered design approaches
Experience supporting research- and data-led discovery to identify user needs, contextual opportunities and constraints
Experience working closely with developers and stakeholders to ensure technical feasibility and design consistency
Strong documentation skills, including experience creating journey maps
Passion for learning and willingness to experiment with new methods, tools and ways of working
Curiosity, adaptability and courage to question the status quo

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Glassdoor