Experience Design Associate

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Entry Level

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As an Experience Design Associate in Auto Lending, you will contribute to impactful user experiences by conceptualizing and detailing offerings within the user journey, collaborating with senior UX leads to ensure a seamless and inclusive experience.

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Responsibilities

Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
Help to gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Qualification

Required

2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Preferred

Experience designing intuitive workflows for complex systems and leveraging automation tools to streamline processes
Experience exploring and applying AI-assisted tools to accelerate design and enhance user experience
Knowledge creating clear, actionable dashboards with effective data visualization for reporting and insights and adaptable interfaces optimized for multi-device experiences
Ability to partner closely with product and engineering teams to iterate quickly in ambiguous, fast-changing environments

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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