Chase is a leading financial institution seeking an Experience Design Associate to shape the future of employee experience. The role involves designing AI-driven, user-centered solutions that enhance productivity and growth for over 320,000 employees, collaborating with senior designers and cross-functional partners.
Contribute to the design and delivery of user experiences for small- to mid-sized features, ensuring alignment with user needs, business goals, and design standards
Assist in response mapping to define system behavior across different user inputs, journeys, and interaction scenarios
Design user flows, wireframes, and high-fidelity interfaces that support intuitive and scalable self-service experiences
Apply interaction and visual design principles to create consistent, usable, and engaging solutions across adaptive and conversational interfaces
Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences
Collaborate with product, engineering, and research partners to ensure design solutions are feasible, aligned, and effectively implemented
Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models
Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users
Utilize data, research, and user feedback to inform decisions and refine design outcomes
Clearly communicate design decisions and rationale to team members and stakeholders
Qualification
Required
2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space
Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables
Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences
Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Bachelor's degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience
Preferred
Experience with agentic systems and designing GenAI tools
Conversation design experience
Experience building design systems
Experience working on early-stage or zero-to-one projects
Benefits
Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
