Experience Design Associate - Employee Experiences

New York, NY

Full-time

Onsite

$90K/yr - $112K/yr

Entry Level

JPMorganChase is a leading financial institution that offers innovative financial solutions. As an Experience Design Associate in the Employee Experience team, you will shape the user experience of self-service products and services, collaborating with senior UX leads to create accessible and engaging solutions for employees.

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Responsibilities

Contribute to the design and development of user experiences for mid-sized features, ensuring alignment with user needs, business goals, and industry best practices
Apply interaction design principles to create seamless and engaging user flows across self-serve products
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Collaborate with cross-functional teams to implement inclusive design practices, creating accessible and user-friendly experiences for diverse users
Assist in the analysis of market trends, user research, and behavior data to inform design decisions and support the team’s strategic thinking

Qualification

Required

2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space
Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables
Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences
Demonstrates proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Bachelor's degree in HCI, Human Factors, UX Design related field or equivalent professional experience

Preferred

Experience with agentic systems and designing GenAI tools
Conversation design experience
Building design systems
Experience working on early stage or zero-to one projects

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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