Experience Design Associate - Employee Experiences

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

$90K/yr - $112K/yr

Entry Level

JPMorganChase is seeking an Experience Design Associate to shape Employee Experiences across the organization. The role involves contributing to the design and delivery of digital experiences for JPMC’s employees and collaborating with cross-functional teams to ensure user-centric solutions.

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Responsibilities

Define user flows and product features; create wireframes, prototype interactions, and detailed design for key touchpoints for end-to-end design initiatives
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and employee-centric solutions
Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of moderate complexity
Leverage your understanding and analysis of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work
Present your design work and POV to teams, partners and leadership keeping the user at the center of your story and rationale
Contribute to components and patterns in our Employee Experience Design System (EX-DS) using your experience and knowledge of modern design systems
Collaborate with our Researchers to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Qualification

Required

2+ years of experience or equivalent expertise in UX/UI/Product design or similar roles
Previous experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
Able to interpret data and transform into actionable insights that informs decision-making
Familiarity with inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred

Case studies that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcomes

Benefits

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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