PNC is a company that values its people as its greatest differentiator and competitive advantage. As an Experience Designer, you will create intuitive and accessible designs for the Retail lending organization, collaborating with cross-functional teams to enhance customer experiences through various design elements.
Design low- and high-fidelity wireframes, interactive prototypes, and UI
Create aesthetically pleasing, accessible, and responsive interfaces following brand guidelines
Work cross-functionally with product, engineering, and other design teams to align design solutions with business goals
Participate in and analyze usability tests to validate design decisions and iterate accordingly
Ensure designs meet financial industry regulations and accessibility standards (WCAG, ADA)
Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert
Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry
Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials
Gauges the usability of new and existing products, and make constructive suggestions for change
Conducts research studies and present findings that will inform improvements in the customer experience
Qualification
Required
2-4 years of experience in UX/UI or product design, ideally within fintech, but we welcome diverse work experiences
Strong portfolio showcasing mobile and web app designs with a focus on usability and visual design
Proficiency in Figma for designing and prototyping
Experience working with design systems and contributing to their evolution
Knowledge of interaction design principles, typography, and accessibility best practices
Ability to collaborate effectively with cross-functional teams and present design concepts to stakeholders
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service
PNC is a financial service company providing bank deposits products and services to its community.
