Arvest Bank is a financial institution seeking an Experience Researcher to uncover valuable insights about customers and associates. The role involves partnering with various stakeholders to shape strategy and provide recommendations that enhance business operations and user experiences.
Partner with business, product, HR/people, and design stakeholders to define research objectives, scope projects, and recommend mixed-methodologies (qualitative, quantitative, and secondary) that align with strategic goals and ensure research validity
Coordinate, synthesize, and ensure peer review of background research, including literature reviews, exploratory data analysis, subject expert interviews, and secondary research as assigned
Design, build, and facilitate a variety of primary research studies, including surveys, user interviews, usability testing, focus groups, and field observations, to deeply understand user (customer and associate) needs, workflows, preferences, and behaviors
Conduct statistical analysis of research results, synthesize findings, and develop actionable, data-driven recommendations for the business, including creating research codebooks to enable future replication
Manage the end-to-end lifecycle of research projects (engagements), including sourcing, fielding, synthesis, and readouts, while coordinating with various 3rd party vendors and research partners as needed
Effectively communicate complex findings and recommendations to stakeholders at all levels, including senior leaders
Develop and maintain in-depth knowledge of Arvest's ecosystem (associates and customers), maintain centralized research insights, and implement team standards to ensure continuous improvement and adherence to research guidelines
Implement team ways of working and ensure adherence to Arvest research guidelines. Manage centralized research insights by maintaining the internal artifacts index & insights page on the company intranet
Serve in a cross-functional capacity within the Experience (EXP) team, demonstrating an eagerness to learn the foundations of design, People/HR and business operations disciplines and contributing to the holistic maturity of the Experience team
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training and adhering to internal procedures and controls, reporting any known violations of compliance policy, laws, or regulations, and reporting any suspicious account or user activity
Other duties and special projects may be assigned
Qualification
Required
2 years of experience in qualitative and quantitative research protocols, methods, creation, and execution
Demonstrated experience in selection & application of mixed methods research, service design, workforce analytics, and psychometrics (validity/reliability)
Demonstrated ability to perform data cleaning, analysis, and management of large data sets
Foundational project management skills (scoping, scheduling, resource allocation). Proven ability to write effective and unbiased research questions
Strong professional presentation, communication, and interpersonal skills to convey complex data, insights, and recommendations to non-technical stakeholders
Ability to interpret and work with descriptive statistics and basic inferential statistics (t-tests, ANOVA, etc.)
Bachelor's degree
Preferred
Project management experience
Experience in statistical analysis software (R, SPSS, or similar) and data visualization platforms (e.g., Tableau)
Certifications in Human-Centered Design, Product Design/Management, or Experience Insights from credible organizations (e.g., IxDF, NN/g, PRC, IDEO)
Software Certifications: Expertise in statistical analysis software (R, SPSS, SAS, or similar) and advanced data visualization platforms (e.g., Tableau)
Master's degree
Relevant work experience may be substituted for the Bachelor's degree requirement
Relevant military experience is considered for veterans and transitioning service members
Benefits
Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits.
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
