ZS is a management consulting and technology firm focused on improving life through data, science, technology, and human ingenuity. The Experience Strategist will work with clients to create engaging experiences that enhance interactions between customers and businesses, particularly in the healthcare sector.
Support the design and delivery new services, products, and brand experiences that solve customer problems, increase brand value and inspire people;
Support the creation of best-in-class Experience Design deliverables to articulate customer research insights and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas.
Partner and collaborate with cross-disciplinary teams through all phases of design process including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions, communicating vision, and guiding go-to-market strategies;
Support qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions;
Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions in the right ways to inform design thinking processes;
Participate in cycles of rapid iteration to prototype experiences across mediums and realize a final solution;
Help prepare for the presentation of design solutions with precision and personality to variety of business stakeholders, clients, and internal colleagues;
Support the team to be able to convey strategy and direction through a masterful mix of visual and verbal communication;
Assist in the crafting of exceptional stories that connect the dots of user needs, concepts, design principles and experience details, both within the team and out to clients;
Help plan and facilitate Design Thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues;
Serve as an active member of the practice. Have and share ideas about design and new ways to approach challenges.
Qualification
Required
Bachelor’s degree required (Advanced degree is an asset) in one of design/design strategy/design research/service design/industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success
1-4 years of experience applying Design Thinking methods to reach successful business outcomes; demonstrated experience in the Life Sciences and Healthcare industry are an additional asset
Excellent communication and collaboration skills with experience working with all levels of management in obtaining consensus on project requirements and deliverables
Experience with the user centered design (UCD) process and designing complex, multi-channel experiences for customers
Well versed in the craft of Experience and/or Service Design Thinking
Exposure to design research techniques such as ethnography, contextual inquiry, user interviews and usability testing, as well as in-depth practice incorporating findings from research studies into the experience design process
Exposure to and comfort with foresight/futures methodologies will be considered an additional important asset
Demonstrated ability to multitask and work effectively on several projects simultaneously in a matrixed and fast paced environment
Proven capability to balance ideation, conceptual thinking and tactical execution
Robust and diverse portfolio featuring human-centered experience design work that led to positive business outcomes
Comfortable supporting business development efforts and some exposure to healthcare program management
Ability to travel for research and to client locations (10-25%) to work with teams and provide in-person expertise
Curious, results-driven, confident, and committed to professional growth. Candidates will fit well in our team if they thrive on playing hard and working hard through consistent challenges and initial ambiguity
Can work independently, prioritize time, and quick on their feet. They will be an active partner with colleagues in formulating business strategies and experience design recommendations
Good interpersonal skills, with the ability to listen to, and build rapport with research participants, designers, and cross-disciplinary project teams
Strong written and oral communication skills, and the ability to communicate design direction and best practices in a clear, compelling way
Team oriented, builds strong relationships at every level of the organization and is a dynamic motivator. Can work well in cross-functional teams, including designers, business consulting teams, and project managers
Preferred
A passion for and expertise or background in health and health-related experience design is a distinct asset
Benefits
Health and well-being
Financial planning
Annual leave
Personal growth and professional development
Robust skills development programs
Multiple career progression options
Internal mobility paths
Collaborative culture
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
