Deseret First Credit Union is recognized for its positive workplace culture and is seeking a Front-end Collector who will help manage delinquent accounts and recover collateral. The role involves contacting members with delinquent accounts, counseling them on debt management, and analyzing financial situations to take appropriate actions.
Contacts members with delinquent accounts by phone, mail, e-mail, etc. and takes appropriate action to bring current or arrange payment plans
Counsels members on debt and credit management
Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans
Testifies at legal proceedings as needed
May assist with the following: attending MOC (bankruptcy) hearings, small claims court hearings, processing garnishments, and assisting with repossessions and foreclosures
This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time
Qualification
Required
High school diploma or GED is required
1-3 years customer service experience is required
Preferred
Collections or banking experience is preferred
Benefits
12 paid holidays
A positive atmosphere and co-workers who truly care
Full benefits package, perks, and discounts worth a double-take
Competitive compensation
Enjoyable activities and wellness initiatives
Deseret First Credit Union exists to foster the financial independence and well-being of its members within the LDS community.
