The TJX Companies, Inc. operates HomeGoods retail stores and provides opportunities for employee growth and development. The Front-End Supervisor leads frontline operations, promotes customer satisfaction and loyalty, trains and mentors Associates, manages register coverage and cash controls, and ensures compliance with operational and safety standards.
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned
Qualification
Required
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Preferred
High School graduate or equivalent degree preferred
Experience as a coordinator or previous retail/supervisory experience preferred
Benefits
Associate discount
Employee Assistance Program (EAP)
Smoking cessation
Bereavement
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
Those who meet service or hours requirements are also eligible for: 401(k) match
Those who meet service or hours requirements are also eligible for: medical/dental/vision
Those who meet service or hours requirements are also eligible for: HSA
Those who meet service or hours requirements are also eligible for: health care FSA
Those who meet service or hours requirements are also eligible for: life insurance
Those who meet service or hours requirements are also eligible for: short/long term disability
Those who meet service or hours requirements are also eligible for: paid parental leave
Those who meet service or hours requirements are also eligible for: paid holidays/vacation/sick
Those who meet service or hours requirements are also eligible for: auto/home insurance discounts
Those who meet service or hours requirements are also eligible for: scholarship program
Those who meet service or hours requirements are also eligible for: adoption assistance
Open door policy
Supportive work environment
TJX is the leading off-price apparel and home fashions retailer in the U.S.
