GAIN is a creative-led, insight-driven company that blends data, tech and creativity. They are seeking a User Experience Consultant who will work across the full user-centered research and design process, managing the development and delivery of high-quality digital products and services in line with client requirements.
Liaising with clients to understand their business objectives and documenting their requirements confidently
Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, IA development, wireframing and prototype development
Creating clear as-is and to-be service blueprints, user journeys and system maps
Defining outcome metrics, tracking results and evolving designs based on research and evidence
Leading collaborative workshops with clients to support them in developing and implementing solutions
Analysing research to identify problems and opportunities for product or service improvements
Making recommendations and confidently communicating these to product and design teams in the most appropriate format, such as verbal presentations, written reports, models and other bespoke deliverables
Working with research participant recruitment teams to identify representative users of a product or service
Management of UX projects, including liaising with key stakeholders and planning project timescale
Supporting the wider team, including client services, sales and marketing as required
Qualification
Required
Ideally educated to Degree level in a relevant field and/or having completed a recognised UX intensive course
At least 2 years' commercial experience in a User Experience (UX) and ideally some experience within an established agency / consultancy
Experienced in a variety of UX research methods such as: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, persona creation and expert evaluations
Experienced in mapping experiences and defining changes based on evidence and insight to meet user and business requirements
Experienced in producing concise artefacts including personas, journey maps and blueprints
Confident in facilitating co-design workshops and communicating effectively with stakeholders
Experienced in visually communicating design solutions
Excellent verbal and written communication
Experienced in specifying research participant recruitment criteria
A proactive problem solver with a ‘can-do' attitude and a commitment to continual learning and development
Contributes to creating an inclusive and positive team environment
Actively looks for opportunities for continuous improvement
Able to work independently, managing priorities effectively and work at pace
Preferred
Benefits
Private Medical Insurance
Life Assurance
Income protection
Employee Assistance Programme
Cycle to Work salary sacrifice scheme
Tech & Wearables salary sacrifice scheme
Octopus EV Scheme
Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is a digital marketing agency that offers digital, creative, and marketing services.
