E INC is a website and software supplier for the Automotive Industry, focused on Merchandising Automation and Vehicle Optimization. The Implementation Specialist will provide superior customer satisfaction to automotive dealerships by training clients on EDealer products and services and assisting them in launching their new websites and services.
Coordinate directly with clients on setting up accounts and inventory feeds, ensuring all information is correct prior to launching their EDealer and cars.ca services
Liaising with the client to determine a website design based on their requirements. This will need to be effectively communicated to our internal design team
Working with our development team to have the design created into a website
Reviewing the website directly with the client to ensure customer satisfaction
Educate and train new end-users on Content Management Systems and Inventory/Lead management tools such as WordPress, PowerUp, and Get EDealer
Assisting the client with launching their new EDealer and cars.ca services
Assist clients with sites post-launch to address any issues
Qualification
Required
High School diploma, G.E.D. or equivalent
Two or more years of customer service experience
Languages: English (required), French (an asset)
Strong customer service skills and telephone manner
Excellent communication skills (verbal and written)
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
Organized with the ability to work to tight deadlines and under pressure
Excellent administration skills
Flexible and able to adapt to change quickly
Able to follow instructions and work using your own initiative
Preferred
Post-Secondary diploma or degree in a technical field preferred
Technical background
Experience with automotive dealer management systems (CDK, PBS, AutoTrader, etc.)
Benefits
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
E INC is an auto-tech firm that focuses on improving the online purchasing experience.
