Implementation Specialist

Remote, United States

Full-time

Remote

New Grad, Entry Level

LeadVenture is the market-leading SaaS provider of digital retailing and eCommerce solutions. They are seeking an Implementation Specialist to manage customer projects, ensuring effective communication and assistance throughout the website design and launch process.

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Responsibilities

Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
Manage multiple customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
Serve as a liaison between the Implementation team and other teams within the Website Development department
Educate the customer on website and digital marketing standards and best practices
Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
Coordinate with the development team to deliver a quality product to the customer

Qualification

Required

Strong customer service skills and an interest in working directly with customers via telephone, email, and video conferencing
Strong communication skills, with a focus on business and professional writing
Strong time management, prioritization, and multi-tasking skills
Ability to interpret a variety of information furnished in written and oral form.
Ability to solve practical problems and deal with a variety of situations without standard solutions
Ability to work in conjunction with other internal departments to achieve goals
Must be comfortable keeping the client within specifications for the product
Proficiency with Microsoft Word, Outlook, Excel, etc.
Basic knowledge of website trends and best practices
Interest in Web Design, Web Development, Graphic Design or Project Management
Basic knowledge of SEO, SEM, digital and email marketing