LeadVenture is a market-leading SaaS provider of digital retailing and marketing solutions. The Implementation Specialist will work closely with customers to design and implement their websites, ensuring they meet their goals and stay on schedule throughout the development process.
Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department
Explain and educate the customer on website standards and best practices
Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
Coordinate with the development team to deliver a quality product to the customer
Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion
Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.
Qualification
Required
Interest in working directly with customers
Strong customer service skills
Strong communication skills, both written and spoken
Proficiency with Microsoft Word, Outlook, Excel, etc.
Working knowledge of Web site analytics
Basic knowledge of website trends and best practices
Time management, prioritization, and multi-tasking skills
Ability to work in conjunction with other internal departments to achieve goals
Must be comfortable keeping the client within specifications for the product
Interest in Web Design, Web Development, Graphic Design or Project Management
Domain/DNS knowledge
Basic knowledge of HTML and using a CMS
Knowledge of SEO best practices
Basic project management skills
Web design background
Preferred
Benefits
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
