Blink UX is a product design consulting firm looking for a talented IT Coordinator to join their Seattle studio. The role focuses on supporting staff and clients with technology needs, managing UX research lab technologies, and ensuring smooth IT operations.
Managing the UX research lab technology for our Seattle studio, this includes setting up informative video capture techniques, streaming capabilities, and various software/hardware needs depending on the research study
Delegating and responding to help tickets to assist users in troubleshooting problems
Managing software and hardware inventory, including wiping, provisioning, and shipping
Collaborating with the IT team to identify opportunities for improving operational processes, policies, and documentation
Drafting standard operating procedures and knowledge bases for users
Advocating for users while understanding business goals
Qualification
Required
1+ years of experience in a relevant field such as helpdesk or A/V tech support
Basic understanding of physical networking
A/V tech knowledge: Familiar with IP-based video technologies, i.e., NDI video protocol
Working knowledge of various audio quality control concepts
Working knowledge of video/streaming systems, including video encoding and processing and applications similar to OBS
Working knowledge of video techniques, including composition, white balancing, and editing
Strong verbal and written communication skills
Knowledge of both macOS and Windows (administration and troubleshooting)
Experience with basic web application administration, including Zoom.us, Box.com, Office365.com, G-Suite, Slack, etc
Understanding of technology constraints/capabilities
Preferred
Familiarity with LAN, WLAN, and High-Def IP-based Audio-Visual Technologies
Experience with mobile platforms
Familiar with remote support tools
Benefits
Blink UX is a product design consulting firm that partners with ambitious companies to turn insight into action—creating breakthrough products and experiences through strategy, research, and design.
