Journey Manager, Experience, Design and Analytics (XDA)
Weehawken, NJ
Full-time
Onsite
$65K/yr - $85K/yr
New Grad, Entry Level
UBS is the world’s largest global wealth manager, and they are seeking a Journey Manager for their Experience, Design and Analytics team. This role involves leading the analysis, design, and implementation of effective Advisor and Client journeys to enhance satisfaction and drive business outcomes.
Develop and maintain detailed user journey maps to visualize and understand the user’s experience across different touchpoints, regularly updating these maps to reflect changes and improvements for a seamless and consistent user experience.
Collaborate with cross-functional teams, including design, product, engineering and analytics, to understand perspectives to inform recommendations to improve journeys
Map customer data, feedback, and analytics to journeys (e.g., NPS, CSAT, alignment with strategic OKRs).
Work with UX researchers to conduct qualitative and quantitative research to gather valuable insights into Advisor and Client needs and pain points.
Qualification
Required
Entry level, prior exposure to UX research a plus
Basic understanding of the wealth management industry
Knowledge of user research and testing tools (e.g., Qualtrics, UserTesting /UserZoom, Maze)
Knowledge of tools to manage work and collaboration (e.g., Jira, Gitlab, Miro, FigJam)
Bachelor’s degree in Business, Marketing, Design Thinking, Customer Experience, or a related field
Preferred
Benefits
UBS is a financial services firm engaged in wealth management, investment banking, asset management, and retail banking.
