Relaunch - User Researcher

Brighton and Hove, England

Full-time

Onsite

Entry, Mid Level

Capgemini is seeking junior-to-mid-level User Researchers to join its Experience Design community. The role involves planning and conducting user research, translating evidence into actionable insights, and helping multidisciplinary teams develop inclusive digital products and services, including work supporting HMRC and other government organisations.

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Responsibilities

Help teams understand the value of user research and keep user needs visible throughout delivery
Contribute to research planning, identifying research questions and selecting appropriate methods
Help develop inclusive recruitment briefs and recruit representative participants
Plan and conduct research activities such as interviews, contextual research, workshops, surveys, concept testing and usability testing
Analyse qualitative and quantitative evidence to identify user needs, behaviours, barriers and opportunities
Turn research findings into clear, practical insights and recommendations
Present findings in an accessible and memorable way to colleagues and decision-makers
Work closely with interaction designers, service designers, content designers, product managers, business analysts and developers
Help teams use research evidence to inform user stories, prototypes, product decisions and service improvements
Apply appropriate research ethics, consent, privacy and data-handling practices
Contribute to the wider User Research and Experience Design communities by sharing learning and building relationships with other researchers

Qualification

Required

To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided
User research, social research, market research, customer research or another relevant research discipline
Human-centred or user-centred design
Planning or contributing to research activities
Conducting interviews, usability testing, surveys, workshops or similar research
Analysing qualitative or quantitative information
Identifying user needs and explaining them clearly to others
Presenting evidence, findings or recommendations to different audiences
Advocating for users, including people with accessibility needs or other barriers
Working collaboratively with people from different professional backgrounds
Applying research ethics and handling participants' personal information appropriately
Working in an iterative, agile or similarly collaborative environment
Building constructive relationships and responding positively to feedback

Preferred

Experience of conducting research in government, public-sector or other complex environments
Familiarity with the Government Digital Service standards or similar digital service standards
Experience of working with multidisciplinary digital delivery teams
Experience researching internal services, operational tools, enterprise platforms or complex workflows
Familiarity with accessibility and inclusive research practices
Experience using digital research, analysis or collaboration tools
A user research, social science, psychology, human-computer interaction or related qualification, professional certification or equivalent practical experience

Benefits

A supportive six-month programme designed to help experienced professionals rebuild confidence, refresh skills and ease their transition back into the workplace.
A tailored learning and development plan.
Coaching.
Access to a community of fellow returners.
Support to refresh skills and become familiar with current research methods, tools and standards.

Capgemini is a software company that provides consulting, technology, and digital transformation services.

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