Exact Sciences is the developer and manufacturer of Cologuard, a non-invasive screening test for the early detection of colorectal cancer. As a Senior UX Researcher, you will play a critical role in understanding user needs and creating effective products that align with both user needs and business objectives. You will collaborate with cross-functional teams to conduct research, synthesize findings, and advocate for user experience improvements.
Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities.
Translate business needs and stakeholder requests into research objectives and their accompanying tasks and questions.
Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization.
Experience creating personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and/or other artifacts to help drive design vision and strategy.
Demonstrate empathy for users, stakeholders, and colleagues.
Work closely with the UX Research Manager and cross-functional partners (including, but not limited to, CDX Research, product management, the UX design team, the business, and the engineering team) to identify knowledge gaps in our understanding of the experience and contribute to solving for those gaps.
Contribute to digital product creation at multiple phases in the process and work with technology teams to support implementation and post-implementation testing.
Apply strong problem-solving, analytical, and creative skills.
Apply strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Ability to communicate with designers about stimuli created in tools such as Figma.
Support and comply with the company’s Quality Management System policies and procedures.
Maintain regular and reliable attendance.
Develop an understanding of accessibility best practices.
Advocate for the UX vision of patient and provider Experiences/Journeys; possess the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
Ability to act with an inclusion mindset and model these behaviors for the organization.
Qualification
Required
Bachelor’s degree in HCI, Psychology, Human Factors, Engineering, or related field of study; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
2+ years of experience working at a UX Researcher or equivalent role.
Demonstrated ability to learn and implement various quantitative and qualitative UX research methodologies, maintaining a deep methodological toolkit.
Demonstrated ability to effectively engage and communicate in a constructive and collaborative relationship with a cross-functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders.
Demonstrated ability to learn, understand, and break down complex business operation functions, customer journeys, user needs, and workflows.
Experience with UX research utilizing various methods such as usability studies, contextual inquiry, or surveys.
Understanding of both exploratory and evaluate UX research.
Comfort with moderating and/or notetaking during usability sessions.
Demonstrated ability to perform the essential duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.
Preferred
Experience in healthcare, wellness, or digital health.
Experience conducting research that reflects the diversity of our culture and conditions, taking into account race, ethnicity, gender, age, disability, etc.
Experience with both the physical product and digital product space.
Experience with both B2C and B2B products and/or services.
Proficiency in communicating user research findings with cross functional partners to drive impact.
Working knowledge of design tools such as Adobe Suite, Figma, Sketch, etc.
Working knowledge of the capabilities and limitations of HTML.
Benefits
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Exact Sciences is the developer and manufacturer of Cologuard, a non-invasive screening test for the early detection of colorectal cancer.
