CIBC is building a relationship-oriented bank for the modern world, and they are seeking a talented Service Design Co-op who is passionate about designing innovative and compelling customer experiences. The role involves collaborating on service design projects, conducting research, and supporting the design community within the bank.
Delivering on end-to-end service design projects - Collaborating on a multidisciplinary team focused on designing innovative services and experiences using human-centered methods. Supporting and conducting primary research (interviews, ethnographic studies) and secondary research (horizon scans, literature reviews) focused on building empathy for the end client. Synthesizing multiple data sources and research insights into artifacts (customer journey maps, videos, storyboards) that tell compelling stories. Collaborating on the design, preparation and facilitation of interactive ideation and co-creation workshops with clients, CIBC staff and internal stakeholders. Conceptualizing, constructing, testing and refining low to medium fidelity prototypes, where prototypes could be sketches, storyboards, wireframes, mock-ups, models, etc. Supporting critical project coordination duties, such as managing client and frontline recruitment, booking venues/meetings spaces and capturing notes/photos/videos as required during research or testing phases
Championing Service Design across the bank - Supporting our CIBC Service Design Community of Practice events, where designers and design enthusiasts across the bank come together to learn from and with each other on topics relevant to service design
Qualification
Required
Currently enrolled in post-secondary education and returning to full-time studies
Demonstrate experience in UX Research, Visual Design or UX/UI Design
Pursuing a degree in Business, Economics, Marketing, Finance, Anthropology, UX Design or a related field
Ability to collaborate on a multidisciplinary team
Support and conduct primary and secondary research focused on building empathy for the end client
Synthesize multiple data sources and research insights into artifacts
Conceptualize, construct, test and refine low to medium fidelity prototypes
Support critical project coordination duties
Engage with heart and mind, caring about people and understanding different perspectives
Embrace and champion change, continuously evolving thinking and work
Driven by collective success, understanding the power of an inclusive team
Live values of trust, teamwork and accountability
Preferred
Familiar and comfortable with the Adobe Creative Suite or digital prototyping and whiteboarding tools (Sketch, inVision, Figma, FigJam, Mural, Miro, etc.)
Benefits
Competitive compensation
A banking benefit*
Wellbeing support
Employee and family assistance programs
MomentMakers, our social, points-based recognition program
CIBC is a financial service company that offers business solutions.
