Humana is a leading U.S. healthcare company dedicated to improving the health and well-being of its members. As a Service Designer, you will support concept initiatives across research, experience design, and implementation planning to enhance the healthcare experience for members.
Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration
Stay informed about industry trends in health insurance, digital health, and service design best practices
Craft visual stories that make complex concepts simple to understand, highlighting what is new and important to help us make decisions
Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need
Never lose sight of the member and business problem and always articulate the why
Deliver thoughtful work efficiently
Qualification
Required
Bachelor's Degree in Design, HCD, or a related field
1-3 years of relevant industry experience
Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite
Preferred
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Humana is a health insurance provider for individuals, families, and businesses.
