Service Designer

London, England

Full-time

Hybrid

Entry, Mid Level

Solirius Consulting is an independent digital transformation consultancy that helps clients solve complex technical problems with human-centred solutions. They are seeking a Service Designer to join their multidisciplinary team, focusing on designing and delivering innovative digital products and services for Government and Private Sector clients.

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Responsibilities

You understand user-centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design
You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives
You’re experienced in mapping service experiences and defining changes to meet user and business needs
You’re experienced at rapid prototyping to test, iterate and validate solution designs
You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs
You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs
You’re also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies
You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
You have a detailed understanding and experience of working to the Government Service Standard. (essential)
You know how to map and engage with different stakeholder groups
You’re able to carry out user research across internal and external user groups, utilising different research methods as appropriate
You’re experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions
You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements
You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities

Qualification

Required

You understand user-centred design activities at all levels, from the ‘big picture' through to detailed interaction, visual, content and information architecture design
You're able to understand, facilitate and communicate a vision of change from both business and user perspectives
You're experienced in mapping service experiences and defining changes to meet user and business needs
You're experienced at rapid prototyping to test, iterate and validate solution designs
You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs
You're experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs
You're also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies
You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
You have a detailed understanding and experience of working to the Government Service Standard
You know how to map and engage with different stakeholder groups
You're able to carry out user research across internal and external user groups, utilising different research methods as appropriate
You're experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions
You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements
You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
You're keen to support the development of Solirius' internal culture, tools, processes and growth opportunities