IBM is at the forefront of hybrid cloud and AI, seeking a Service Designer to lead the design of end-to-end enterprise experiences. This role involves collaborating with clients and teams to ensure seamless integration across various user types and technologies.
Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms
Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap
Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business
Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services
Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design
Qualification
Required
1-2 years proven experience in service design and methodologies
Experience of working with/ delivering for external clients
Strong research and analysis skills
Excellent communication and interpersonal skills
Ability to work well in a team and adapt to changing priorities
Preferred
Experience with user research methods and tools
Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network)
Knowledge of UX design principles and practices
Experience with visual design tools (e.g., Sketch, Figma, Adobe XD)
Passion for service design and continuous improvement
Benefits
Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
25 days holiday (in addition to public holidays)
Private medical, dental & optical cover
Online shopping discounts
Employee Assistance Program
Life assurance
A group pension plan through salary sacrifice
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
