Yale University is an academic institution whose medical library serves the Schools of Medicine, Nursing, Public Health, and the broader Medical Campus. The Simbonis Librarian for User Experience assesses and improves library workflows, systems, services, spaces, and user experiences through usability testing, user-centered design, data analysis, reference services, and outreach programming.
Collaborates on projects with colleagues on the Academic Research and Education Team who support students and faculty at the Yale School of Medicine, Public Health, and Nursing, colleagues from the Clinical Research and Education Team who support the patient care, research and education needs of clinicians at Yale New Haven Hospital, and colleagues from the Technology and Innovation Team who provide data, informatics, web, and technical support across the medical campus
Assesses the user experience of access, services, resources, and spaces. Identifies barriers to access and engagement, recommends user-centered improvements, and coordinates implementation efforts in collaboration with department heads
Analyze and improve medical library workflows and systems to increase efficiency, consistency, and usability, applying UX principles such as usability, accessibility, and user-centered design
Plan and execute outreach programming that promotes academic success, wellness, engagement and increases awareness of Medical Library resources, services, and collections
Conduct usability testing and workflow assessments with users and staff to inform continuous system and process improvements
Provides general reference and information services for students and researchers
Participates in departmental- and medical library-planning, and engages in campus, regional, and national professional organizations, and collaborative activities
Stay current on emerging library technologies/trends, UX practices, and AI trends to support continuous improvement and innovation
May serve as department manager in the Department Head's absence
May serve as a project manager for short-term projects
May be required to assist in disaster recovery efforts
May perform other duties as assigned
Qualification
Required
Excellent interpersonal, analytical and communications skills, including the ability to actively listen, understand and translate user needs into functional system improvements
Commitment to providing excellent customer service standards and a passion for user-centered design
Demonstrated ability to prioritize, multi-task and meet deadlines, and to conceptualize and conceive new solutions to problems with creativity and flexibility
Ability to work both independently or collaboratively in a team environment, and to effectively build partnerships and promote the benefits of change in an academic culture that often values ambiguity, diversity of opinion and historic precedent
Ability to design and implement effective programs, projects and services and bring them to fruition or conclusion promptly to achieve library objectives
Knowledge of techniques for evaluating/assessing information literacy programs and instruction
Master's degree from an ALA‐accredited library school. In selected instances, a graduate degree in a related discipline may be substituted for a master's degree in library science
Experience working collegially, collaboratively and independently with varied groups with and across a complex organization, and a rapidly changing team environment
Preferred
Benefits
The librarian’s professional interests will be supported with a mentoring program.
Professional development opportunities.
Participation on library committees.
Yale University is a research and education institution that prioritizes its students.
