Specialist 2, Content Experience (1 of 2 Openings)
GA - Atlanta, 2605 Circle 75 Pkwy SE
Full-time
Onsite
$79K/yr - $131K/yr
Entry, Mid Level
Comcast is a Fortune 50 leader in media and technology, seeking a Specialist 2 in Content Experience to design and refine digital tools for front-line agents and customers. The role involves user research, prototyping, and collaboration across teams to create user-centered content experiences that are clear and helpful.
Partner with designers, researchers, product owners, and engineers to create user-centered content experiences.
Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces.
Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability.
Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms.
Confidently present creative solutions to stakeholders and development teams in formal and informal settings.
Research usability and assess the look, feel, and functionality of digital tools.
Develop and refine prototypes that make complex tools simple and intuitive.
Monitor digital media performance and iterate based on user behavior.
Contribute to large-scale projects and occasionally tackle smaller ones with precision.
Ask the right questions to the right people to get the right answers—at the right time.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualification
Required
A deep understanding of conversational design
A solid grasp of agentic design and a fearless curiosity about AI
Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
Bachelor's Degree
2-5 Years of relevant work experience
Must-Have: MS Office
Preferred
Content management experience
UX collaboration chops
A love for teamwork and cross-functional partnerships
Benefits
Best-in-class Benefits
An array of options, expert guidance and always-on tools
Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime.
